Assurant Xfinity Mobile

Assurant Xfinity Mobile – Pocket Geek Mobile is an app Xfinity Mobile customers use to manage their phone insurance and protection features as part of their plan. We recently had an experience that allows Xfinity Mobile customers to enter their insurance right on their phone in our Pocket Geek app.

I designed this right to complete the experience so that Xfinity Mobile customers can track their insurance status after installing one.

Assurant Xfinity Mobile

I reviewed our proposal with the product team first. How do we support Xfinity customers to properly track claims? Our team then identified a few bottlenecks to consider moving forward.

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After coordinating with stakeholders, we prioritized using this portal in our app for the first phase of the MVP. So we were able to take those features a month ago and build on what we learned.

In the future where we can connect the details with the customer account in Pocket Geek, which can be seen as a possible vision, we thought.

Assurant’s website will be a great template for understanding what information Xfinity Mobile customers will find most useful when reviewing claims filed. This experience now shows a lot of information in a mobile view, making the page longer and more attractive. I tested the enforcement order to understand what data buyers found important and where the current program was outstanding and in need of revision.

We learned that the information that is most relevant and direct to the status of the request and what to expect next is seen as the most important. The recommended documents are not important when holding the status of the claim, but it is still known that it is of great value if someone needs to contact for help.

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Style 1 with the design of the casino system to increase familiar interaction and consistency with the Pocket Geek brand. From what we have learned through experience, I have established an information system so that the important things are clear and visible. The rest of the information is conveniently placed and collected using abbreviations, so that it can still be consulted when needed.

I tested each position claim to understand how successful they were. We think the measure of success is if users clearly understand the status of their request, what to expect in the next steps, and how long it will take. We found that if the position claim description is too long, some users don’t want to read all the information. This will happen with different expectations of the following steps, so we need to keep this information short and clear in progress.

All design assets that align with our design process are ready to spend with engineers. Ideas and directions are provided as this experience is built into the Pocket Geek app.

The next part of this experience is planned in the roadmap team to review all user feedback, analysis, tests, etc. to determine the best way to our vision without getting into technical barriers. Learn about Xfinity Mobile before signing up. I want you to learn about Xfinity Mobile so you can make a decision about whether this is the best place to spend your hard earned money.

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Home internet and unlimited phone plan with bundle deal for $70/month price lock for two years. It includes a local internet speed of 400Mbps.

Xfinity Mobile is an MVNO that launched in 2017 and is owned and operated by Comcast. Service is provided primarily using Verizon’s network range towers with additional coverage provided by Xfinity WiFi hotspots.

Phones can be configured to connect directly to a Comcast Wi-Fi Hotspot to provide data to subscribers. Wi-Fi calling is supported for iPhones and select Android devices.

Xfinity Internet subscribers can use unlimited talk and text on Xfinity Mobile with 100MB of free shared data. However, on August 1, 2019, Xfinity Mobile rescheduled its wireless plans to the second generation. Subscribers to the second generation plan now get unlimited talk and text at no cost or the first 100MB of shared data for free. The first generation signatories abandoned the policy and allowed them to continue with their plans.

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In May 2019, Xfinity Mobile released a plan update. The base price Per Gig has been increased to $15/month. Subscribers to the plan now have access to 5G data if they have the right phone and live in a 5G coverage area. Another important policy change to note with the update is that subscribers now have access to a larger network. Priority access is now only available to those who subscribe to Verizon’s prepaid network. This means that during times when the network is congested, such as during peak hours, Per Gig customers will receive higher data speeds compared to other providers who may use Verizon’s network for service. .

In April 2021, the policy was updated again. This update offers several line discounts on Xfinity’s unlimited data plan.

Xfinity Mobile offers a total of two types of phone plans. There is a “Per Gig” data sharing plan and what the company calls “unlimited data plans. The Shared Gig data plan is available in 3 different data options with prices as follows:

A maximum of 10 lines is allowed on a Gig plan. Each line receives an unlimited number of words and the text and data from the first line is shared with all other lines.

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Data in each plan is charged on a per GB basis and rounded up to the nearest GB. If a customer exceeds their Gig plan data limit they will be charged a rate of $15 per additional GB of data consumed. For billing purposes, Xfinity Mobile scales up data usage to the next highest GB. So if a customer subscribes to a 1GB plan and uses 1.5GB of data in a monthly payment plan, they will pay $30 for their service that month. Also, if a customer subscribes to the 10GB data sharing plan and continues to use 12.2GB data during the monthly billing cycle, they will be charged for the 13GB data usage. The cost of the plan will come to $105, $60 for the base and $45 for an additional 3GB of data consumed.

Xfinity customers can use their smartphones and tablets through Gig plans. Each device will count as a line for a maximum of 10 lines. Smart Watches and Tablets draw their data from the Gig data allocated by the plans. Xfinity charges a $10 line access fee for tablets and smartwatches. Regular phone lines do not have to pay this fee.

Xfinity Mobile’s “Unlimited Intro Data” plan option costs $45 for one line and of course includes unlimited talk, text, and data. Only the first 20GB of high data is available before data speeds are pushed to a maximum of 1.5Mbps download and 750Kbps.

You can upgrade to Xfinity Mobile’s “Plus” unlimited plan to get 30GB of high-speed data before throttling and 5GB of mobile hotspot at full speed before throttling up to 600Kbps. This plan includes the first data speed compared to the network’s unlimited “Intro” data plan.

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Xfinity Mobile’s unlimited “Premium” plan includes 50GB of high-speed data before throttling and 15GB of mobile hotspots at high speeds before throttling.

Taxes and fees are extra with all types of plans. Xfinity Mobile said this includes “hostage refunds, surcharges and other charges that may change.”

Mobile Xfinity offers discounts to customers when they add more lines to their plans, but only for unlimited plans. Subscribers do not receive multiple line discounts on A Gig shared data plans, however, they can add additional lines to their plan at no additional charge. Customers can also connect, sync and manage all Gig plans and unlimited plans all under one account. Customers with 2 lines on the unlimited “Intro” plan pay $60/month, 3 lines pay $90, and 4 line customers pay $120. The unlimited “Plus” plan costs $40/line up to 4 lines then $30 for each additional line after that. The unlimited “Premium” plan costs $50/line for the first 5 lines, then $40 for each additional line after that.

Again, country travel is the reason. But after the price and customer limits. Customers who wish to enable international roaming on their account must first contact the staff to request this. Subscribers must have an account in good standing and be paid for at least the first billing cycle before the feature can be activated.

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According to Xfinity Mobile’s terms and conditions, subscribers to Xfinity Mobile on the 5G network can expect daily download speeds of around 450Mbps and packet speeds of around 50Mbps. Network latency should be less than 30ms.

If the service is used over 4G LTE, normal internet speeds in the range of 5-12Mbps can be expected. Loading

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