Assurance Quality Care – In July 2020, we sent a survey to all of our clients, next of kin and caregivers. Asking for your feedback on how you all feel about our response to the COVID-19 pandemic.
We are pleased to inform you that we have so far had a suspected case of COVID-19. Just one person The suspected case was tested three times before it was confirmed negative.
Assurance Quality Care
We thank you customers. their family And to all our amazing carers for their wonderful support and encouragement during this extremely difficult time in our history.
Improving Resident Care Through Quality Assurance Performance Improvement (qapi)
100% of people who responded to our survey felt that registered managers were prepared for them during the COVID-19 pandemic.
We will strive to continue providing excellent service and are well equipped. If there is further progress
As always, registered managers will be available to help you. If you have any concerns? that you want to consult
2. Do you feel Constantia Care Ltd has handled the COVID-19 outbreak in a good and appropriate manner while maintaining
Read An Introduction To Quality Assurance In Health Care.pdf
100% of people felt Constantia Care Ltd handled the COVID-19 pandemic. Good and appropriate Adhering to Constantia Care’s values and CQC requirements.
Constantia Care Ltd will continue to work in line with CQC guidelines to maintain our protocols. and ensuring our caregivers have the tools necessary to perform their duties. By keeping customers and yourself safe at all times.
98.1% of people agreed that communication was good and open, with 1.9% of customers saying this question was not relevant to them.
Communication within this industry is very important. And we are very pleased to hear that our customers feel they received good and open communication from us. We will try to ensure that this continues.
National Committee For Quality Assurance
Overall, 96.2% of clients reported that they had good and open communication from their care coordinators. 1.9% of clients felt that this question did not apply to them, and another 1.9% said they sometimes I felt like I received good and open communication.
As we have said above. Good and open communication forms the foundation of good care and we will endeavor to ensure that this is embraced at every opportunity by our Care Coordinators.
During the period of movement restrictions due to COVID-19 Our care coordinators work from home. At first there were a few wrinkles that needed to be ironed out. This issue was fixed quickly and can be seen in the results we received from this thread.
96.2% of clients said they felt supported by the care coordinator in terms of their care needs. 3.8% of clients felt that this question did not apply to them or stated that it did not.
Quality Of Health Service Consensus Statement
It is important that our clients always feel supported by their Care Coordinator. We will continue to train our care coordinators on how to support their clients. This ensures that they always receive quality care. If a customer ever feels like the support they’re getting isn’t enough? They should discuss this with their Senior Care Coordinator, Deputy Manager or Registered Manager.
6. If you have concerns during the pandemic Do you know who to contact? And can Constantia Care staff help you?
92.4% of customers say they know who to contact if they experience a problem. and that employee was able to help them. 5.7% of customers felt that this question did not apply to them, and 1.9% of customers said that they
:max_bytes(150000):strip_icc()/Quality-control-d2412c505d014b9d94007cae3dda47f4.jpg?strip=all "Assurance Quality Care")
We feel that this question is related to communication. And it’s so important that customers know that we’re available if they have concerns during or after the pandemic. I would like to point out that we have a 24-hour hotline and if customers or their NOK have any concerns, call the 24-hour head office number and someone will be able to help you.
What Is A Quality Assurance Technician? Jobs, Skills, Salary
98.2% of our customers told us they felt safe during the COVID-19 lockdown. 1.8% of our customers said they sometimes felt safe. Except when the home caregiver has to come in. and need to use public transportation
Ensuring that our clients feel safe and cared for in their homes is one of our agency’s priorities. And we will take steps to ensure that all of our customers feel safe in their homes. Throughout the pandemic, Constantia Care Ltd has provided all required PPE and will continue to do so.
8. Do your caregivers ensure that infection control measures are maintained and that PPE is worn when leaving the home or as appropriate?
100% of our customers felt that their caregivers were confident they had infection control measures in place and were wearing PPE when leaving the house.
Quality Assurance Program And Its Importance
We are delighted that all of our customers feel that infection control has been controlled during the COVID-19 pandemic. Our caregivers undergo all required training before being deployed to clients and annual refresher training. We will work to ensure that this high level of infection control continues.
9. You found an email about COVID-19. Are the daily messages sent to all clients and caregivers helpful and informative?
96.2% of our customers find COVID-19 email updates helpful. Our questions were helpful, and 3.8% found this question not relevant to them.
During the lockdown due to COVID-19 We have found one of the best ways to communicate with our NOK customers and caregivers is through daily email updates. Notify our customers of changes to our policies and procedures. As well as providing some ideas and activities our caregivers can do… with their clients. We are delighted to hear that our customers found this helpful.
Quality Assurance In The Emergency Department (chapter 7)
10. Caregivers treat customers with kindness and respect. To ensure that all needs are taken care of?
100% of our clients feel that their caregivers treat them with kindness and respect. To ensure that all needs are taken care of.
Respect is essential to our service. And we will ensure that caregivers maintain these standards set by the agency. During the lockdown We are unable to conduct random face-to-face inspections. We are continuing our investigations via Zoom and Facetime, and we look forward to seeing our customers again soon.
11. Do you feel that Constantia Care Ltd is able to make all necessary changes and meet all requirements in accordance with government guidelines? To ensure our clients and caregivers are safe during the current pandemic.
Elft’s Quality Management System
100% of our clients felt that we were able to make all necessary changes and implement all requirements in line with government guidelines. To ensure our clients and caregivers are safe during the current pandemic.
During these unprecedented times There have been a number of changes to the care guidelines published by the government. We ensure that we follow all government protocols and guidelines. and have revised our policies and procedures as necessary.
12. Do you feel the above changes were communicated clearly and concisely?
We look for new ways. To always communicate information to our customers, administrators and NOK. And we are delighted to hear that during the COVID-19 pandemic Our customers feel that we communicate well ensuring that all information required is shared clearly and concisely. Courtesy..
Quality Assurance Committee Archive
13. Caregivers can offer and/or support alternative activities during the pandemic. To ensure you have choice and control?
94.3% of clients felt that caregivers were able to offer and/or support alternative activities during the pandemic. To ensure you have control and choice, 5.7% of customers felt this question did not apply to them.
During the period of movement restrictions and isolation/surveillance The caregiver must be able to offer and/or encourage the client to participate in alternative activities that will help with general health and mental well-being. We are happy to know that the majority of our customers found this helpful. We will continue to support our carers to ensure the health and wellbeing of our clients is looked after at all times.
14. Has your caregiver reassured you and helped you connect with family/friends during the current pandemic?
Healthcare Quality Assurance Manual
94.3% of customers tell us that their caregivers have guaranteed and supported our customers in connecting with their family/friends during the current pandemic, with 5.7% of customers telling us this question does not apply to them. he
During periods of movement restrictions Staying in touch with family and friends is very important to the health and wellbeing of our customers. And we are delighted to hear that all of our clients feel carers can help them with this.
We love that our customers feel that their caregivers ensure they have the privacy they need. When you have a live-in caregiver Privacy and understanding of this matter is important. And we will continue to monitor our clients’ care packages in this area. and make corrections as necessary. Most people may not associate quality assurance with health care.
Quality assurance in health care, health care quality assurance, quality assurance home health care, quality assurance in care, quality assurance in nursing care, care home quality assurance, quality assurance health care jobs, quality assurance carpet care, quality & assurance, health care quality assurance certification, quality assurance, quality assurance home care services